Refund policy

Last Updated: October 12, 2026

At BEAOLATA, we want you to shop with confidence and enjoy your nail experience.

We understand that sometimes a product may not meet your expectations. That's why we offer a straightforward return and refund policy, including a special first-purchase satisfaction guarantee.

Please review the following information to understand your options.

1. Our 100% Happiness Guarantee — 7-Day First-Purchase Trial

We want your first BEAOLATA manicure to be a great experience!

If you're trying our nail strips or nail wraps for the first time and aren't satisfied with the results, we're here to help.

How It Works

• This guarantee applies to your first order placed directly through beaolata.com.

• It covers one eligible set of nail strips or nail wraps per customer.

• You may try the product and request a refund if you're not satisfied.

• Please contact us within 7 calendar days of delivery.

• Include your order number, a clear photo of the applied nails, and a brief explanation of your experience.

What You'll Receive

If your claim meets the conditions of this guarantee, we will refund the amount you paid for one eligible set, including applicable taxes attributable to that set.

Original shipping charges are not refundable under this satisfaction guarantee unless required by applicable law.

This guarantee is available once per customer and does not apply to multiple used sets, subsequent orders, or nail care accessories.

You do not need to return the used nail strips or wraps for an approved claim under this guarantee.

This voluntary satisfaction guarantee is separate from, and does not limit, your legal rights concerning defective, damaged, or incorrectly supplied products.

2. Standard Returns — 30 Days

We accept returns of eligible unopened and unused products within 30 calendar days of delivery.

Return Eligibility

To qualify for a standard return:

• The return request must be submitted within 30 calendar days after delivery.

• The product must be unopened and unused.

• The product must remain in its original packaging, with any applicable seals intact.

• You must provide your order number or other reasonable proof of purchase.

Products that have been opened, applied, or used are generally not eligible for standard change-of-mind returns, except under our 7-Day First-Purchase Satisfaction Guarantee or where applicable law provides otherwise.

Return Shipping Costs

For standard change-of-mind returns that require physical shipment, customers are responsible for paying the actual return shipping costs directly to their chosen carrier.

We do not charge a restocking fee.

Original shipping charges are non-refundable for standard change-of-mind returns unless otherwise required by law.

Please contact our customer support team before returning any products.

3. Returnless Refunds — Our Preferred Approach

We understand that returning small beauty products can sometimes be inconvenient.

Whenever appropriate, BEAOLATA prefers to resolve eligible refund requests without requiring customers to mail items back.

In certain cases, we may approve a refund and allow you to keep or responsibly dispose of the product.

Whether a return is required depends on the circumstances and the eligibility of the request.

Our customer support team will clearly confirm whether a physical return is necessary.

If no return is required, we will process the approved refund without asking you to send the product back.

If a return is required, we will provide the appropriate return address and instructions.

Please do not send any products back before receiving return instructions from our support team.

Our returnless refund approach does not limit your applicable consumer rights.

4. Damaged, Defective, or Incorrect Items

We carefully check our products, but we understand that occasional problems can occur.

If your order arrives damaged, contains an incorrect item, or has a manufacturing defect, please contact us as soon as reasonably possible after discovering the issue.

Please include:

• Your order number

• A brief description of the problem

• A clear photo of the affected product, if reasonably available

After reviewing the issue, we will provide an appropriate resolution, which may include a full refund for the affected item or a replacement at no additional cost, in accordance with applicable law.

If we require the return of a verified damaged, defective, or incorrect item, BEAOLATA will cover the reasonable return shipping costs.

In many cases, we may resolve the issue without requiring the item to be returned.

Claims involving defective, damaged, or incorrectly supplied goods are not restricted to the 7-Day First-Purchase Satisfaction Guarantee. Your rights and remedies under applicable consumer protection laws remain unaffected.

5. How to Request a Return or Refund

To request a return, refund, or replacement, please contact our customer service team.

Email: violet@beaolata.com

Subject: Return or Refund Request — Order Number

Please include your order number, the item involved, and the reason for your request.

For product quality concerns or first-purchase satisfaction claims, please include relevant photographs where specified or reasonably available.

Our customer support team aims to respond within 1–2 business days.

We will review your request and provide the appropriate next steps.

Return Instructions

Please contact us at violet@beaolata.com before returning any products.

We prioritize returnless refunds whenever appropriate. If your return request is approved without requiring a physical return, you may keep or responsibly dispose of the item.

If a physical return is necessary, our customer support team will provide the appropriate return address and detailed shipping instructions by email.

Please do not send any products to our registered business address without prior instructions from our team.

For standard returns requiring physical shipment, please retain your shipping receipt and tracking information.

6. Refund Processing Time

Once your refund has been approved and any applicable return requirements have been completed, we will initiate your refund within 3–5 business days.

For approved returnless refunds, the processing period begins when your refund request is approved.

For standard returns requiring physical shipment, the processing period begins after we receive and inspect the returned item and approve the refund.

Refunds will normally be issued to the original payment method used for the purchase.

Please note that your bank or payment provider may require additional time to make the funds available in your account after we initiate the refund.

If you have not received your refund after the applicable processing period and any additional bank processing time, please contact us at violet@beaolata.com.

7. Refund Amounts and Shipping Fees

The amount refunded depends on the reason for the request and the products involved.

Standard Returns

For an eligible standard return, we will refund the amount actually paid for the returned products, including applicable refundable taxes.

Original shipping charges are generally non-refundable for change-of-mind returns.

If a physical return is required, the customer is responsible for return shipping costs.

7-Day First-Purchase Satisfaction Guarantee

We will refund the amount actually paid for one qualifying nail strip or nail wrap set, including applicable taxes attributable to that set.

Original shipping charges are excluded unless required by law.

Damaged, Defective, or Incorrect Items

We will provide a refund or replacement as appropriate under applicable law, without charging customers for necessary return shipping arising from our error or a verified product defect.

For orders purchased with discounts or promotional offers, any refund will reflect the actual discounted amount paid for the applicable products, subject to applicable law.

8. Exchanges and Replacements

If you receive an incorrect or defective product, please contact us so we can arrange an appropriate resolution.

Depending on the circumstances and applicable legal requirements, we may offer a replacement or refund.

If you would simply prefer a different color or style, unopened and unused products may qualify under our standard 30-day return policy.

We do not offer exchanges of used products solely because of a change in color or style preference, except where required by law.

9. Purchases From Other Retailers

This policy applies to purchases made directly through https://beaolata.com.

If you purchased BEAOLATA products through Amazon or another third-party retailer, please refer to that retailer's applicable return and refund procedures.

Nothing in this section limits any rights you may have under applicable law.

10. Your Consumer Rights

We aim to handle every return and refund request fairly and transparently.

Nothing in this policy is intended to exclude, restrict, or reduce any mandatory consumer rights or legal remedies available under applicable law.

Where applicable law provides additional protections or requires different procedures, those legal requirements will prevail.

11. Contact Us

If you have questions about returns, refunds, exchanges, or our satisfaction guarantee, please contact us.

Brand: BEAOLATA

Legal Business Name: Shenzhen Biaolaita Industrial Co., Ltd. 

Registered Business Address:

Room B215, 2nd Floor, International Commodity Trading Building, No. 2051 Bao'an North Road, Luohu District, Shenzhen, Guangdong Province, China

Customer Service Email: violet@beaolata.com

Website: https://beaolata.com

Contact Form:

https://beaolata.com/pages/contact-us-get-in-touch-for-questions-support-or-feedback

We appreciate your trust in BEAOLATA and are committed to providing a positive shopping experience.